Solving a simple problem, like lighting a candle, can be solved with a simple solution: striking a match and touching it to the candlewick. Attempting to solve a complex problem with a simple solution does not work in the same way. Often times, attempting to solve a complex problem with a simple solution ends up causing another problem which needs another solution. You end up with an endless loop of problems and solutions. Ed Muzio explains a seven-step process to tackling these complex problems.
- Define the problem
- Collect data pertaining to the problem
- Analyze the cause
- Plan and implement a solution using the information from the above steps
- Evaluate your efforts
- Standardize your solution to fit similar problems
- Evaluate the process/system you have created